We are urgently seeking a German & English speaking Customer Experience Consultant to join one of the world’s leading outsourced centres – some of their clients include large blue chip companies in the Aviation and Retail sectors.

The ideal candidate will be confident at dealing with customer queries and ideally have a strong background within call centres  / customer service / direct sales environments. Although this is a German speaking role, excellent verbal and written English skills are also essential.

You will have the following Qualifications and Experience

  • Matric
  • Diploma/Course in Sales or Customer Service (highly desirable)
  • Fluency in both German and English (written and spoken)
  • Customer care / consumer/direct sales / customer service experience (highly desirable)
  • Computer literate

Key responsibilities for this position include, but are not limited to:

  • Handling and responding to inbound calls and emails
  • Daily interactions with international passengers with queries and complaints
  • Working on airline reservation systems, and assisting passengers with pre & post flight departure travel-related queries
  • Flexible / Adaptable working in a fast paced environment
  • Maintain a positive attitude in handling calls professionally

Key job details:

  • Training – Fully paid training provided
  • Full Time – Permanent (40 hours a week on a rotational basis)
  • Employee assistance programme benefit
  • Health insurance benefit
  • Location: You can work out of a Cape Town Office OR successful incumbent can be based anywhere in South Africa and work from home.

If you are up for the challenge and looking to work in a dynamic environment, send us an elaborate CV in (MS Word format) via email to info@sapientis.co.za (Ref: GCSR_ZA)

Apply here