A growing insurance firm seeks an Executive Head of Operations (COO) to add depth to the firm’s Executive team. Reporting to the Chief Executive, you will manage day-to-day operations across the firm, playing an important role in overseeing all the operations of an annuity business: including client services and administration, finance, actuarial and distribution, as well as building and developing the human capability of the company.


Role Summary:

  • You will provide leadership and strategic vision to the business focusing specifically on growth, execution and delivery.
  • A key aspect to this position will be to ensure operational efficiency by implementing operational, managerial and administrative procedures, innovative pricing structures and operation controls.
  • Contribute to the development of the Company’s strategic goals and objectives as well as the overall management of the organization;
  • You will lead the execution of the organisation’s long-term improvement programme and change initiatives.
  • You will lead the creation of a highly scalable target operating model across client services and administration, finance, actuarial, and distribution for a rapidly growing business
  • You will gain an in-depth understanding of the IT solutions used to deliver the operational capability and the vision, options and cost structures for future development;
  • Building and managing the human capability of the company

Minimum Requirements:

  • Must be a seasoned operator, with at least 10 years experience within insurance arena as well as practical experience in a Senior Operations Manager / GM: Operations / COO / Head of Operations role.
  • Degree educated (Management / Operations / Business)
  • MBA would be an added advantage
  • You will have ideally worked in an insurance company and gained experience related to growth and client take on; and experience with developing new processes and procedures to accommodate this development.
  • Excellent organizational and communication skills
  • Strong leadership skills
  • Effective prioritization
  • Adept at pulling together the right multi-functional internal teams, supplemented by external experts where required
  • Adaptable and resilient, and able to mirror these traits in the firm’s operations
  • Student of evolving practices and trends that can impact the operations of a growing investment firm

  • Location: South Africa (option to work from any of the major cities)
  • Package: Competitive, Commensurate with experience
  • Strictly AA/EE opportunity

To apply please send us a detailed CV (in MS Word format) via email to info@sapientis.co.za  (HOO_WP) or contact us for a more confidential discussion.